Privacy Policy

1. Who we are

A2Z easily provides professional cloth ironing services with doorstep pickup and delivery in India. You can reach us at a2zeasily@gmail.com or +91 77175 70121.

2. Information we collect

• Account & profile: name, mobile number, password (stored in hashed form), and role where applicable.
• Order & service data: pickup and delivery addresses, number and type of garments, special item selections, order status, and communication related to your orders.
• Technical data: IP address, browser type, device information, approximate location (derived from IP), and pages visited on our site.
• Cookies & similar technologies: we use cookies and local storage to keep you signed in, remember preferences (such as language), and improve the Service.
• Push notifications: if you opt in, we may send order updates via web push using a service you enable in your browser.

3. How we use your information

• To create and manage your account and authenticate you.
• To process orders, schedule pickup and delivery, and communicate about your service.
• To send transactional messages (e.g. order status) and, where permitted, promotional updates.
• To improve our website, fix errors, and analyse usage patterns.
• To comply with legal obligations and protect our rights and users' safety.

4. Google Analytics

We may use Google Analytics (Google LLC) to understand how visitors use our website. Google Analytics uses cookies and may collect information such as how often users visit, which pages they view, and what other sites they used prior to visiting. Google's ability to use and share information collected by Google Analytics is described in the Google Privacy Policy. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

5. Google AdSense (if enabled)

If we display ads through Google AdSense, Google may use cookies to serve ads based on your prior visits to our website or other websites. You can learn more at Google's Advertising Policies. We will update this section when advertising is active on the site.

6. Sharing of information

We may share information with: (a) service providers who help us host the site, send notifications, or process payments; (b) delivery and operations staff and workers assigned to fulfil your order (e.g. address and contact for pickup/delivery); (c) authorities when required by law; (d) in connection with a merger or sale of assets, subject to appropriate safeguards. We do not sell your personal information to third parties for their marketing.

7. Data retention

We retain your information for as long as your account is active or as needed to provide the Service, resolve disputes, and meet legal, tax, or accounting requirements. When data is no longer needed, we delete or anonymise it where feasible.

8. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

9. Your rights (India)

Depending on applicable law (including the Digital Personal Data Protection Act, 2023, where applicable), you may have the right to access, correct, update, or delete your personal data, withdraw consent where processing is consent-based, and lodge a complaint with a data protection authority. To exercise these rights, contact us at a2zeasily@gmail.com.

10. Children

Our Service is not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

11. Third-party links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please read their policies before providing any information.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact

Questions about this Privacy Policy: a2zeasily@gmail.com
Phone: +91 77175 70121
Contact us page